Responsibilities:
- Manage a portfolio of broker relationships across the aggregator network, ensuring consistent contact, support and engagement.
- Develop trusted relationships with brokers by understanding their business model, growth goals, challenges and support needs.
- Drive broker activation, retention and productivity through regular business reviews, coaching conversations and targeted support plans.
- Promote aggregator services, technology, lender partnerships, compliance tools, training resources and value-added programs.
- Work closely with lender BDMs, credit teams, compliance teams and internal operations to resolve broker queries and improve service outcomes.
- Identify opportunities to increase broker participation in training, professional development, events and business growth initiatives.
- Monitor broker performance, pipeline activity, lodgement quality and settlement outcomes to identify trends, risks and opportunities.
- Represent the aggregator professionally at broker meetings, industry events, lender sessions and networking activities.
Skills, Experience and Qualifications:
- Demonstrated experience in mortgage broking, aggregation, lender business development, relationship management or third-party distribution.
- Strong understanding of residential lending, broker workflows, loan submission requirements, lender policy and aggregator operating models.
- Experience mentoring, coaching or training brokers, sales teams or finance professionals.
- Sound knowledge of compliance expectations in mortgage and finance broking, including responsible lending, file quality and audit standards.
- Excellent relationship management, communication, facilitation and stakeholder engagement skills.
- Commercial mindset with the ability to identify growth opportunities and support brokers to improve business performance.
- Strong organisational skills, with the ability to manage a portfolio, prioritise competing demands and maintain accurate activity records.
- Certificate IV in Finance and Mortgage Broking is desirable; Diploma of Finance and Mortgage Broking Management is highly regarded.
- Membership or familiarity with relevant industry bodies such as MFAA or FBAA is desirable.
Email jillian.xu@brilliantalent.com.au or contact (+61) 0414 632 006 to discuss this role further.