Key Responsibilities:
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SOP & Process Support
- Assist in mapping operational processes across receiving, sorting, packing, loading, handover and returns.
- Support the preparation and updating of standard operating procedures.
- Prepare process maps, forms and operational checklists.
- Maintain SOP versions and update documentation following operational changes.
Exception Management
- Assist with the classification and tracking of damaged, incorrect, missing and other exception shipments.
- Record and follow up exception cases through to resolution.
- Coordinate with customer service, quality and operational teams to resolve issues.
- Compile exception data and support regular analysis and reporting.
Shipment Tracking
- Monitor shipment tracking completeness, timeliness and accuracy.
- Identify missing scans, skipped milestones and unusual shipment delays.
- Follow up relevant teams on tracking issues and outstanding actions.
- Prepare tracking exception reports for operational review.
Data & Performance Support
- Compile data relating to SOP compliance, exception handling and tracking performance.
- Assist with daily and weekly operational reporting.
- Support the maintenance of operational dashboards and KPI data.
- Assist management with performance and process analysis.
Cross-Functional Coordination
- Liaise with operational and support teams to gather feedback and process requirements.
- Assist with SOP training and communication.
- Follow up actions across multiple departments.
- Provide general operational support as required by the Operations Manager.
Key Requirements:
- Recent graduates and candidates with 0–3 years of experience are encouraged to apply.
- Previous internship or work experience in logistics, warehousing, process improvement, SOPs or quality control would be advantageous.
- Able to understand process flows and document procedures clearly.
- Good working knowledge of Excel, PowerPoint and Word.
- Strong logical thinking, written communication and attention to detail.
- Confident coordinating with different teams and following issues through to completion.
- English suitable for professional workplace communication.
- Exposure to WMS, TMS or ERP systems would be advantageous.
- Experience with Visio, XMind, ProcessOn or similar process-mapping tools would be highly regarded.
- Express, e-commerce warehousing, distribution centre or cross-border logistics exposure would be advantageous.
Email tammy.chiu@brilliantalent.com.au or contact (+61) 04 6739 700 to discuss this role further.