Key Responsibilities:
- Drive course sales, student enrolments and achieve agreed individual and centre sales KPIs.
- Manage prospective student and parent enquiries from initial consultation through to enrolment.
- Understand students’ academic needs and recommend suitable tutoring programs and course options.
- Followup leads, enquiries and prospective customers to improve conversion and enrolment outcomes.
- Build and maintain strong relationships with students and parents to support retention and ongoing outcomes.
- Identify opportunities to promote additional subjects, tutoring programs and relevant services.
- Manage the day-to day operation of the Brisbane learning centre and ensure activities run smoothly.
- Coordinate tutor recruitment, onboarding, availability, scheduling and class allocation.
- Manage face-to face and online class timetables, including cancellations, replacements and last-minute changes.
- Resolve student, parent, tutor and operational issues in a timely and professional manner.
- Provide day-to-day guidance and coordination to the Brisbane office team.
- Work closely with the Sydney management team to monitor centre performance, sales results and operational priorities.
Key Requirements:
- Previous experience in business development, consultative sales, education sales or a sales-focused management
- Demonstrated ability to work towards sales targets and convert enquiries into revenue.
- Education,tutoring or training industry experience would be highly regarded.
- Strong customer relationship, communication and problem-solving skills.
- Experience coordinating staff, tutors, scheduling or rostering would be advantageous.
- Hands on,organised and able to manage both sales and operational priorities independently.
- Mandarin communication skills would be highly regarded but are not essential.
Email tammy.chiu@brilliantalent.com.au or contact (+61) 04 6739 700 to discuss this role further.